Customer Service

Shipping & Delivery
Shipping is available at a flat rate of $5.50 for the first book, and $1 for each additional book in your order. Flat-rate shipping applies only destinations in the United States. Express and/or international shipping is also available via FedEx. Please call 703.385-2981 if you are interested in expedited or overnight shipping.
Privacy & Security
Divese Books is committed to protecting the privacy and security of its customers. We do not share your personal information with third parties, and we do not retain your credit card information on our servers. All transaction information is exchanged via a certified SSL connection with 256-bit encryption.
Returns & Replacements
Items which have been shipped in damaged or less than satisfactory condition will be replaced free of charge. Items returned within 14 days of delivery are eligible for a full refund; items returned between 14 and 30 days of delivery are eligible for store credit. Except in cases where the item was delivered in damaged condition, customer is responsible for return shipping charges.
You may order online or by calling 703-385-2981 (9am - 5pm, EST).
Payment, Pricing & Promotions
All prices show are in USD. If the items shows both a "regular price" and a "special price" you will automatically be charged the "special price" (i.e. the discounted price) for that item when ordering. If you have a coupon code available, you may provide it when placing your order for additional discounts.
We accept all major US credit cards for payments, including Visa, MasterCard, Discover, and American Express. If you need to place a large order requiring a purchase order, please call 703-385-2981 Mondays through Fridays between 9am and 5pm to speak to a Customer Service Representative.
Viewing Orders
You may view your order at any time logging into your Diverse Books account online. If you are unable to set up a Diverse Books account or to view your order information, please call 703-385-2981 for technical assistance.
Updating Account Information
You may update your Diverse Books account information at any time by logging in to your account. Please note that changes made to your account after an order has been placed may not