Special Price $45.00 Regular Price $50.00
This book covers the requirements for the capacity management process in clause 6.5 of ISO/IEC 20000. It describes the capacity management process and its role as a link between business plans, workloads, capacity and performance. It also covers the planning required to ensure a service provider is able to deliver a service that allows the customer's business to operate effectively. The book describes capacity management for all types of resources within the scope of service management.
|pages||6 1/8" x 9 1/4"|
|Publish Date||December 2006|
|publisher||The Institution of Engineering and Technology|
Series: Achieving ISO/IEC 20000
Write Your Own Review
Ask Your Question